Time-out enables you to take a short break from gambling with Sbotop. Once you begin a Time-out, you may not deposit, withdraw funds, play or access any of Sbotop's products. The available periods are shown in your Account Profile under Time-Out. Revoking a Time-Out can occur only after 24 hours have elapsed from the initial Time-Out request. Upon expiration of the Time-Out, your account is automatically reactivated.
If you require a longer break, you may elect Self-Exclusion for a defined period. Self-Exclusion means your account will remain closed for the selected duration. Please contact Sbotop via the email address listed in the Contact Us section to initiate Self-Exclusion. Upon receipt of your email request, the account will enter Stage 1 – a 24-hour cooling-off period during which no gambling activity is possible. After Stage 1 has elapsed, while the account remains closed, a Customer Support Agent will inform you of the available Self-Exclusion periods. There can be no variations of the pre-selected periods. To proceed, you must respond by email. If we do not receive a response within a further 24 hours, your Self-Exclusion request will be treated as withdrawn, and your account will be reopened and confirmed by email. Once you begin the Self-Exclusion period, your account will be disabled and you will not be able to deposit or withdraw funds for the duration of the Self-Exclusion. Upon expiration of the Self-Exclusion, your account will automatically be re-activated.
Requests to revoke a Time-Out or a Self-Exclusion must be submitted in writing or by electronic notice to Sbotop. Sbotop will consider such requests in its discretion and may deny them.
During account setup or at any time, you may impose financial limits (for example, deposit, loss or session limits) in the My Account area. If you exceed a maximum limit, you will be restricted from further actions related to that limit. Any request to revoke a limit or exclusion must be made by written or electronic notice to Sbotop. The Company will consider such requests but may deny them at its absolute discretion.
We take reasonable steps to ensure that promotional material is not sent to customers who have self-excluded. However, you acknowledge that Sbotop cannot be held responsible for any promotional materials received if you bypass self-exclusion measures or alter registration details, or if materials are inadvertently forwarded.
We strongly encourage seeking urgent professional assistance if you discover a method to continue gambling during a Self-Exclusion period. For guidance and support regarding gambling issues, consult appropriate local gambling support services. Sbotop provides information and referrals as part of its responsible gaming framework.
Under 18s are strictly forbidden from gambling on Sbotop. Underage gambling is illegal and Sbotop conducts age verification in accordance with applicable laws.
In addition to email instructions, you may initiate Time-Out or Self-Exclusion via the My Account area in the Time-Out / Self-Exclusion sections. For any questions or to commence the process by email, use the contact address provided in the Contact Us section.