Sbotop treats all players with equal respect and enforces transparent rules to ensure wagering occurs in a fair, lawful, and responsible environment. This policy explains how we verify game fairness, monitor integrity, protect player funds, and provide mechanisms to raise concerns.
Our platform relies on a certified Random Number Generator (RNG) to determine game outcomes. The RNG is tested by independent laboratories with recognized accreditation. Evaluations examine distribution and unpredictability, and statistical analyses confirm the absence of bias toward any outcome. The average payout percentage (the ratio of total winnings to total wagers) is reviewed on a monthly basis to confirm ongoing randomness and fairness.
Sbotop engages independent auditors to review RNG implementations and related systems. Audit results are retained and, upon request, may be reviewed by players. Players may access summaries of methodologies and key metrics. We maintain verifiable logs for each game session to support accurate accounting of wagers, wins, and transactions.
Complete audit trails are maintained for all deposits, wagers, and withdrawals. At any time, a player may request to inspect these files to verify activity and ensure correct accounting of funds. Our systems employ continuous monitoring to detect irregularities and prevent improper access or manipulation.
For security and regulatory compliance, we may require documentation to prove identity or address. This process is applied to protect players and the platform from fraud and misuse. We maintain robust fraud-detection mechanisms across payment processing, account activity, and game operations, in line with applicable laws and our internal policies.
We support trusted payment methods through secure, industry-standard processing gateways. Transactions are protected by encryption and monitoring for unusual activity. We limit access to payment data to authorized personnel and retain data in accordance with our privacy policy and data protection obligations.
Sbotop promotes responsible gambling. We provide tools to set wagering limits, time controls, and self-exclusion options. Players may adjust limits or request temporary or permanent self-exclusion. We offer clear information on safe gambling practices and provide access to support resources. Compliance with advertising restrictions and responsible-play guidelines is maintained across all communications.
We use cookies to enhance the user experience and to analyze platform performance. Our privacy policy governs data collection, retention, and usage. Players may review and adjust cookie preferences in account settings and may exercise data rights under applicable laws. We communicate with players through approved channels and ensure confidentiality of personal information.
Our Support Center handles inquiries promptly. If a player believes a fairness-related issue requires review, a formal complaint may be submitted to our compliance team. Acknowledgement is provided within two business days, and resolution follows a structured process with a typical timeframe of up to fifteen business days, subject to regulatory requirements and case specifics. We provide access to transaction histories and game logs to support resolution.
This Fair Play policy is governed by the laws of the licensing jurisdiction applicable to Sbotop. We may update the policy to reflect regulatory changes or material improvements to security and fairness. Material changes will be communicated through the platform, and continued use after notification constitutes acceptance of the revised terms.